DELIVERY POLICY
1. General Information
All orders are subject to product availability. If an item
is not in stock at the time you place your
order, we will notify you and refund you the total amount of
your order, using the original method
of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in .... [We are not accepting orders from international customers who are shipping to address in only.
3. Delivery Time
An estimated delivery time will be provided to you once your
order is placed. Delivery times are
estimates and commence from the date of shipping, rather
than the date of order. Delivery times
are to be used as a guide only and are subject to the
acceptance and approval of your order.
Unless there are exceptional circumstances, we make every
effort to fulfill your order within [15]
business days of the date of your order. Business day mean
Monday to Friday, except holidays.
Please note we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices,
delivery location, method of delivery,
and the items ordered. Products may also be delivered in
separate shipments.
4. Delivery Instructions
We can provide special delivery instructions on the
check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the
delivery method. To find out how
much your order will cost, simple add the items you would
like to purchase to your cart, and
proceed to the checkout page. Once at the checkout screen,
shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for
large or heavy items. You will be
advised of any charges on the checkout page.
Sales tax is charged according to the province or territory
to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact
us immediately .
7. Questions
If you have any questions about the delivery and shipment or
your order, please contact us at [email protected]
Cancellation
policy
you can cancel your order at any time prior to delivery. Visit MY ORDERS and click on Cancel against the relevant item. Enter the reason for cancellation and submit.
RETURN POLICY
1. Returns
Option 1 – Refunds/Exchanges:
We accept returns or exchanges of the item you purchased
within 15 days. If you
receive a defective item, please contact us [email protected] with details of the
product and the defect or find out to create request from the website. You
can send the item you consider defective to: …..
Upon receipt of the returned product, we will fully examine
it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a
refund or a replacement as a result of
the defect. If you are entitled to a replacement or refund,
we will replace the product or refund
the purchase price, using the original method of payment.
2. Exchanges
We only exchange goods if they are defective or damaged. In
circumstances where you
consider that a product is defective, you should promptly
contact us at [email protected]
with details of the product
and the defect. You can send the item you consider defective to: [email protected]
Upon receipt of the returned product, we will fully examine
it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a
replacement as a result of the defect. If
you are eligible, we will send you a replacement product.
3. Exceptions
Some items are non-refundable and non-exchangeable. These
include: Novel, Old books, Any Story Books etc.
4. Shipping
To return the item you purchased, please create request on
website.
Refunds do not include any shipping and handling charges
shown on the packaging slip or
invoice. Shipping charges for all returns must be prepaid
and insured by you. You are
responsible for any loss or damage to hardware during
shipment. We do not guarantee that we
will receive your returned item. Shipping and handling
charges are not refundable. Any amounts