Menu
Your Cart

Delivery Information


DELIVERY POLICY

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your

order, we will notify you and refund you the total amount of your order, using the original method

of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in .... [We are not accepting orders from international customers who are shipping to address in only.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are

estimates and commence from the date of shipping, rather than the date of order. Delivery times

are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15]

business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,

and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

We can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how

much your order will cost, simple add the items you would like to purchase to your cart, and

proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be

advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately .

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at support@negony.com

 

Cancellation policy

you can cancel your order at any time prior to delivery. Visit MY ORDERS and click on Cancel against the relevant item. Enter the reason for cancellation and submit.


RETURN POLICY

1. Returns

Option 1 – Refunds/Exchanges:

We accept returns or exchanges of the item you purchased within 15 days. If you

receive a defective item, please contact us support@negony.com with details of the product and the defect or find out to create request from the website. You

can send the item you consider defective to: …..

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a

reasonable period of time, whether you are entitled to a refund or a replacement as a result of

the defect. If you are entitled to a replacement or refund, we will replace the product or refund

the purchase price, using the original method of payment.

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you

consider that a product is defective, you should promptly contact us at support@negony.com

 with details of the product and the defect. You can send the item you consider defective to: support@negony.com

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a

reasonable period of time, whether you are entitled to a replacement as a result of the defect. If

you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include: Novel, Old books, Any Story Books etc.

4. Shipping

To return the item you purchased, please create request on website.

Refunds do not include any shipping and handling charges shown on the packaging slip or

invoice. Shipping charges for all returns must be prepaid and insured by you. You are

responsible for any loss or damage to hardware during shipment. We do not guarantee that we

will receive your returned item. Shipping and handling charges are not refundable. Any amounts

refunded will not include the cost of shipping.