How do I track my order?
To know the current status of your order please log into
your account on negony.com and go to MY
ORDERS section. Click on View Tracking History next
to the order that you wish to track.
How do I place a cancellation request on negony.com?
If you wish to cancel your order, please follow these steps:
1)
Find your order on in the MY ORDERS section on
our website or app.
2) Click on the
Cancel link against the order you wish to cancel.
3) Choose
cancellation option and fill in the required details Once the cancellation
request is created, we will
ensure that the cancellation is processed as soon as possible.
Can I cancel my order anytime before it is delivered?
Yes, you can cancel your order at any time prior to
delivery. Visit MY ORDERS and
click on Cancel against the relevant item. Enter the reason for cancellation
and submit.
Why was my order cancelled?
Your order may have been cancelled because of any of the
following reasons:
- Non-availability
of the product(s)
- Inaccuracies
or errors in pricing information
- Problems
identified by our fraud detection department
We may put additional checks and verifications or seek more
information before accepting any order. We will contact you if all or a part of
your order is cancelled or if additional information is required to accept your
order.
How would I get the refund, When I paid cash on delivery?
You will receive the refund in your FreeCharge Account as FreeCharge
Balance* OR your bank account via a NEFT transfer. For a NEFT transfer we
require the following details:
- Bank
name
- Bank
account number
- Account
holder's name
- Branch
address
- IFSC
code
Remember, refund for payment done using SD Cash will only be
made to your FreeCharge Account as FreeCharge Balance. FreeCharge Balance can
be used to shop for your favourite products on negony.com. You can also easily
transfer this Balance to your bank account without paying any extra charge.
*Subject to FreeCharge Account limits as prescribed by RBI.